I honestly love their food, I've been going there for years, but the lady who works there answering the phones amd taking down the orders just gets ruder and ruder with every experience. Backstory, I love their mongolian beef, but it always comes as a bowl of onioms amd scallions and like 6 little pieces of beef. I started ordering it no scallions hoping that would help, and it still always came as a bowl of onions and next to no beef. I'm sorry but it's called mongolian beef not mongolian onions. So tonight I place my order and asked for no onions or scallions, the lady got dnippy and starts arguing with me saying they can't do that, it's not a no veggie option meal. Ok well no scallions and less onions more beef then. She kept getting an attitude with me saying they can't do that. How can you not do something like that to make a loyal customer happy with what they're eating? She kept saying it's because of the way the sauce is made. Sorry but the sauce is premade so all they have to do it cook it over whatever the dish is, I've worked in the food industry, things like that is why chinese food places only take "10 minutes" to make. She continued to argue saying they've never even made it without scallions, so then how is it i got it like that every time i ordered it? It's all about profit, less beef means less cost to make and more profit. They'd rather let a customer choke down a bowl of undercooked onions and have the audacity to be rude and argue with the customers to save a few pennies rather than make the dish better to make a customer happy. The lady that works there has no business dealing with customers with the way her attitude is. Just because of her I'm more than likely not going back to my favorite chinese food place because she makes every experience so miserable.
Our of the sea of Chinese american fast food restaurants, this is closest to where I live, and is perfectly fine for locals who don't pick restaurants based on the online reviews. If you have the appropriate expectations, you will leave happy and full of tasty food. If you are driving by and thinking "should I stop here on my drive from NYC to Boston? There are better options up and down I95 for about the same price. That being said, it is the closest to my house and I eat here all the time and I am perfectly happy with their food.
Best Chinese in town, I think. Plus they're open to a little customization, which is always a plus.
It tooked them more than 45 minutes to deliver my order AFTER I CALLED THEM A SECOND TIME!!! being only 7 mints away!!! Wont recomend anyone! A REAL GARBAGE SERVICE! And when i was on the phone with them they put alot of preassure to hurry up! Worst customer service!!
Just all around nasty. Gross yellow rice they call fried rice. Fried dumplings were still semi frozen in the center. Whatever 'sauce' they use for general tso or sesame chicken is just thick and nasty. This was my first time ordering from here and it will be my last. Way better options available in the area.
Rice King is a US Meal Takeaway based in Norwalk, Connecticut. Rice King is located at 47 Stevens St #2, Norwalk, CT 06850, USA.
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