We plan on making this store our primary go-to for business and home purchases.
Good selection. Not well laid out for finding things. Need more checkouts open. Always seems to be parking spots without having to walk very far.
Just a customer from CT, had to express my disappointment. When we hear the next story in the news how Amazon or some big player puts another store out of business such as Lowe's, let's not be surprised. It's not the "retail" that is in trouble, it is the substandard service some of these stores provide.. I place a $3500 trucking delivery order online on a Monday, I get assurance on a Tue that it gets delivered on Wed. Guess, what quiet all Wed. I call after, one hour on the phone wasted, am told sorry, Sat for sure. I ask should I call again Sat to double check, they say oh no. I do call as I don't trust them anyway. I am literally sworn not to worry. Guess what, no delivery. Waiting for it for next Mon. When you have workers on site and you pay money for product and lose money with workers, there's a lot of shame a store like Lowe's should assume. Very disappointed.
From an experienced contractor who has spent many years shopping for home improvement supplies, this was a much better experience than we are accustomed to compared with other competitors. While there was not a "greeter" at the door, everything is well laid out. Customer Service was right at the entrance for questions when we walked in. Store was neat, brightly lit. Store personnel was very helpful and informed about where everything is placed. We did not find packages opened or products misplaced in aisles which lessened valuable time in the store.
I had stopeed by the store to pick up an online order, and it was the worst.. I waited for almost an hour to get my order.. I approaced the associate twice, but he was not even concerned that I've been waiting for too long already.. The associate was not helpful at all.. I could drop of his name, but I choose not to mention any. Well, Good thing the next associate for shift came. So after all the wAit, she was able to give my order in JUST TWO MINUTES.. I would not recommend doing orders online and have it for pick up..
This store has great potential! Because the staff is amazing! Unfortunately, the store is severely understaffed! No matter what time of day I go there, I am always forced to wait 15 to 20 minutes for customer service, b/c there may be 1 representative juggling 2 departments at a giving time. I applaud the staff for keeping their cool, because if I had to keep calm working under these conditions I'd lose my mind! Great staff! Bravo! Lowe's stop being cheap, and HIRE MORE PEOPLE, you'll definitely bring in more business!
Lowe S Home Improvement is a US Hardware Store based in Norwalk, Connecticut. Lowe S Home Improvement is located at 100 Connecticut Ave, Norwalk, CT 06850, USA.
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